The terms,
in plain words.

Who you are dealing with

This website is operated by Kalsa Dermaga Sdn. Bhd. (202601008662 (1670760-T)) of A13, Level 1, Jalan Kurniajaya 3, 25150 Kuantan, Pahang. Online payments are collected by HAP INT L RESOURCES (202303003933 (IP0579988-T)) of No 17A, Level 1, Jalan Plumbum R7/R, Seksyen 7, 40000 Shah Alam, Selangor, which is the merchant of record. Both are registered with the Companies Commission of Malaysia. Which one you are contracting with is set out on who you are paying.

What we sell

• Software to businesses — Kalsa POS, ORDERje, Pre-Match GameOn, BookJe, KDserve and Kalsa Pay, provided as a service and quoted per customer. There is no price list on this site; we quote after seeing the business.
• Places on programmes — Little Marine Scientists sessions, sold at the price shown when you enrol.
• Services at our own premises — El Medina Spa recovery and massage sessions.
• Payment collection on behalf of venues and clubs that use our platforms. Where you pay for a pitch, a treatment or a meal, the thing itself is supplied by that venue; we provide the means of paying for it and pass the money on.

Prices

Every price is in Malaysian Ringgit and is shown before you commit. There are no charges added after you have seen the total. If a price is displayed wrongly through an obvious error, we will tell you before taking the money, and you may cancel.

Paying

Payment is by FPX or DuitNow through our payment gateway. Your card or banking details are handled by them, never by us. A payment is complete only when the gateway confirms it to our server; until then your place, booking or order is not held. See how payment works.

Cancelling and refunds

Set out in full in our refund policy, which forms part of these terms.

Using our platforms

• Use them lawfully, and do not attempt to break, overload or get into parts of them that are not yours.
• Keep your password to yourself. Anything done with your sign-in is treated as done by you.
• Give us information that is true. A squad list, an enrolment or a booking made in somebody else's name causes a real problem for a real person.
• We may suspend an account that is being used to defraud, abuse or endanger somebody.

What a venue is responsible for, and what we are

Where you buy from a venue, club or school that uses our platforms, your contract for that thing is with them. They are responsible for the food, the pitch, the treatment or the teaching. We are responsible for the platform working and for handling the payment properly. If you cannot get anywhere with a venue, tell us — we will help, and we would rather know.

When things go wrong

We keep our platforms running as well as we can, but no online service is available every second. We are responsible for what we get wrong. We are not responsible for losses we could not reasonably have foreseen, or for a failure caused by something genuinely outside our control. Nothing here limits any right you have under Malaysian consumer law, and nothing here excludes liability for death, personal injury or fraud.

Our content

The words, designs, screenshots and software on this site belong to us. You are welcome to link to any page. Please do not copy the content wholesale or present our platforms as your own.

Complaints

Email management@kalsadermaga.com or call 012-3454520. We answer within 2 working days. Unresolved matters can go to the Tribunal for Consumer Claims Malaysia, and we will provide the records you need.

Which law applies

These terms are governed by the laws of Malaysia, and the Malaysian courts have jurisdiction.