Getting your
money back.

Paid for something and it was not right? Read the line that matches what you paid for. If none of them fits, write to us anyway — the list below is what we commit to, not the limit of what we will do.

If we cancel, you get all of it back

This one has no conditions and no time limit attached to it. If a session, match, booking or treatment does not happen because we or the venue cancelled it, you are refunded in full, to the account you paid from, whether or not you ask.

Match fees — Pre-Match GameOn

• Before the cutoff: drop out from the same link you joined on and you are refunded in full. The cutoff is set by your own club and shown on the match page before you pay.
• After the cutoff: your place is charged, because the pitch is already booked and paid for by the organiser. If somebody from the waiting list takes your place, you are refunded in full automatically.
• Match called off: everybody is refunded in full.
• Paid more than the final share: the difference is held as credit against your next match, or refunded on request.

Programme fees — Little Marine Scientists

• More than 7 days before the session: full refund.
• 3 to 7 days before: full refund as credit towards another session, or 50% back to your account.
• Less than 3 days before, or no-show: no refund, because materials and facilitators are committed by then. Tell us anyway if something happened — a child being ill is not the same as not turning up.
• Session cancelled or moved by us: full refund, or the next date, whichever you prefer.

Appointments and bookings — KDserve, BookJe, El Medina Spa

• Cancel or move 24 hours or more before: full refund, or move it free of charge.
• Less than 24 hours, or no-show: the deposit is kept. The therapist or the pitch was held for you and could not be given to anybody else.
• Deposits on halls, chalets and charters: each venue sets its own deposit and notice period, and both are shown on the booking page before you pay.

Food orders — ORDERje and Kalsa POS

• Before the stall starts cooking: cancel from your order screen for a full refund.
• Once it is being cooked: no refund, because the food is made.
• Wrong, missing or not fit to eat: tell the stall, or us. This is refunded or remade. Do this on the day if you can.

Wallet top-ups — Kalsa Pay

• A top-up is your money held for your child to spend, not a purchase, so it is not used up until it is spent.
• Unspent balance is refundable at any time — on request, or automatically when your child leaves the school. There is no expiry and no fee for taking it back.
• Something bought at the canteen is dealt with by the school, not by us.

Nothing physical is posted to you

We do not ship goods, so there is no returns address and no return postage. Everything above is about a service that was or was not delivered.

How to ask, and how long it takes

1. Write to us

   Email management@kalsadermaga.com or WhatsApp 012-3454520. Include the reference on your receipt, or the phone number you paid with.

2. We answer within 2 working days

   Usually the same day. If we need something from the venue or the club, we tell you that rather than going quiet.

3. The money is returned within 7 to 14 working days

   To the same account or card you paid from — that is the only place a refund can go. How quickly it appears after we send it is up to your bank.

Refunds are made by HAP INT L RESOURCES (202303003933 (IP0579988-T)), which is the business that collected the payment. See who you are paying.

If you are not satisfied

Tell us first — most things are a misunderstanding we can fix. If we cannot agree, you can take the matter to your own bank or card issuer, or to the Tribunal for Consumer Claims Malaysia. We will give you whatever records you need to do that.